• How much is shipping? Standard shipping is $12. Express shipping is $35.
• When will my order ship? Orders are processed before shipment and tracking is provided once the order is sent.
• How do I track my order? Tracking information is sent to the email provided at checkout.
• Can I change or cancel my order? Contact us as soon as possible. Once an order has shipped, changes may not be possible.
• How do I contact Prime Labs? Use the Contact page from the top menu.
• What payment methods do you accept? We currently accept Cash App and Zelle. After placing your order, you’ll receive payment instructions and will send payment directly through your own Cash App or Zelle account.
• Why do you use Cash App and Zelle instead of card checkout? These manual payment options can help reduce traditional card-processing fees and keep checkout simple. All payments are still subject to the payment provider’s terms and applicable laws.
• When is my order confirmed? Your order is confirmed once payment has been received and matched to your order.
• What should I include with my payment? Use the order number or customer name provided in your checkout instructions so the payment can be matched correctly.
• How long does shipping take?
  Standard: 3–5 business days
  Express: 1–2 business days